Privacy Policy

The foundation on which we built Doosra is that you own your data. In this policy, we lay out what data we collect, the rationale behind it, and how your data is handled. This policy applies to all products built and maintained by Ten20 Infomedia Private Limited.

Information Collection

We are a privacy-focused company and our thesis is to collect the least amount of information needed to deliver the product to you. Below are the aspects of data collection that you should know about:

Identifiers

During the sign-up process, we ask for your primary mobile number, and an email address. Since Doosra is a virtual number, you can choose to forward certain calls to your primary number. We may also send important SMSes to your mobile number (account expiry, OTP verification during sign-up, or other essential information) from time to time. The email address is optional and used to send over relevant product updates from Doosra. We will never sell your personal information to any third party. Period.

Billing data

We use a 3rd party payment processor for all payments made to Doosra. That third party (may), at the time of first payment, mandates certain information such as the mobile number and email. That’s so the payment processor can charge you for service, calculate taxes due, and send you invoices. Your credit card is passed directly to the payment processor and doesn’t go through our servers. We keep a record of the transaction to help with any clarifications or questions in the future.

KYC data

All Doosra plans/subscriptions require users to undergo the standard e-KYC process. This is done to ensure our services are compliant with prevailing regulations. We store the user’s picture along with a copy of the identity proof; both of which are mandatory to conduct an effective e-KYC. Upon termination of the user, the data is deleted as per the “Data Management upon deletion” policy described in this document.

Geo-location data

We keep a log of all accounts’ access by IP address so that we can always verify that no unauthorized access has ever happened. This data is retained with us as long as the account is active.We also log IP addresses during the sign-up process to eliminate or reduce unauthorized or fake sign-ups.Web analytics tools are also tied temporarily to IP addresses to assist with any troubleshooting needs in the future.

Website interactions

When you browse our web pages or applications, your browser automatically shares certain information such as which OS and browser version you are using. We track that information, along with the pages you are visiting, to optimize the performance of the website, mobile apps and to test new product offerings or designs. We may also track specific click-streams to help inform some design decisions.

Cookies

We do use persistent first-party cookies and approved 3rd party cookies from web analytics tools to store certain preferences, making it easier for you to use our applications. A cookie is a piece of text stored by your browser to help it remember your login information, site preferences, and more. You can adjust the settings in your own browser.

Outreach

When you write to Doosra with a question or to ask for help, we keep that correspondence, including the phone number and email address, so that we have a history of past correspondences to reference if you reach out in the future.

What information we do not collect

We don’t collect any demographic, psychographic, or personally-identifiable information (other than those described in the Section: Identity and Access - when writing to our Support team).

Information access and sharing

Our default practice is to not access your information. The only times we’ll ever access or share your info are:

Data location

Our products and other web properties are operated in India. If you are located in the European Union or elsewhere outside of India, please be aware that any information you provide to us will be transferred to India. By using our site, participating in any of our services, and/or providing us with your information, you consent to this transfer.

Data security

All data is encrypted via SSL/TLS when transmitted from our servers to your browser. The database backups are also encrypted. All messages sent to your Doosra’s servers are encrypted and can be decrypted with the key generated for your account on your mobile app. The people at Doosra do not have access to those messages. Other data is not encrypted while they live in our database (since it needs to be ready to send to you when you need it), but we go to great lengths to secure your data at rest.

Data management after deletion

If you choose to cancel your subscription or do not renew your plan, your account is terminated two weeks after your plan expiry date. We purge all your data pertaining to calls and messages, and your KYC document information 18 months from the date of account termination. We retain only your primary mobile number and the Doosra number that was used when your account was active, for regulatory and legal reasons.

How do we resolve complaints?

In compliance with the local laws, we commit to resolving complaints about your privacy and our collection or use of your personal information. Individuals with inquiries or complaints regarding this privacy policy should first contact privacy@doosra.io, or by mail at Ten20 Infomedia Private Limited, 5th Floor, Gutenberg IT Park, Kondapur, Hyderabad, 500084, Telangana, India.

Any questions?

We may update this policy as needed to comply with relevant regulations and reflect any new practices. Whenever we make a significant change to our policies, we will also announce them on our website.

Have any questions, comments, or concerns about this privacy policy, your data, or your rights with respect to your information?

Please get in touch with the Grievance Officer, Aditya Vuchi, by emailing at privacy@doosra.io and he’ll be happy to answer them!